Last updated 3 months ago
Palace Casino Resort would like to announce that it has received five TripAdvisor® Certificate of Excellence awards for 2015. The resort is a top performer in five areas: Palace Casino Resort - Hotel, Mignon’s Steaks & Seafood, the Palace Buffet, STACKED Grill, and Palace Casino Resort - Attraction, as reviewed by travelers on TripAdvisor, the world’s largest travel site.
Mignon’s Steaks & Seafood fine dining restaurant is currently ranked the number one restaurant in Biloxi. Palace Casino Resort has consistently had three restaurants ranked in the top ten in Biloxi, out of 196 restaurants listed.
This accolade, which recognizes hospitality excellence, is given only to establishments that consistently achieve outstanding traveler reviews on TripAdvisor. Only the top-performing ten percent of businesses listed on TripAdvisor receive this prestigious award.
To qualify for a Certificate of Excellence, businesses must maintain an overall rating of four or higher, out of a possible five, as reviewed by travelers on TripAdvisor, and must have been listed on TripAdvisor for at least 12 months. Additional criteria include the volume of reviews received within the last 12 months.
“Palace Casino Resort is pleased to receive five TripAdvisor Certificates of Excellence,” said General Manager, Keith Crosby. “We strive to offer our customers a memorable resort experience, and these awards are evidence that our hard work is translating into positive reviews on TripAdvisor.”
Alison Copus, Vice President of Marketing for TripAdvisor for Business, stated, “The Certificate of Excellence award provides top performing establishments around the world the recognition they deserve, based on feedback from those who matter most – their customers.”
Last updated 3 months ago
Administrator of the Quarter – Gary Dubuisson (Tablegames)
Gary is a Tablegames Floor Supervisor. Gary sees something that needs to be done and does it. He is very courteous with all guests, even when handling disputes. Gary will always put guests’ needs above all else. Gary has been employed at the Palace since May 1999.
Associate of the Quarter – Brandon Thomas – (Finance)
Brandon is the Internal Auditor. He eagerly takes on new projects/audits. Brandon takes his job very seriously and keeps us in good relations with Mississippi Gaming Commission. Brandon has been employed at the Palace since April 2010.
Associate of the Quarter – Curtis Weatherly – (Surveillance)
Curtis is a Surveillance Agent. Curtis is one of the best in getting slot information through our Patron Management System in resolving guest issues in a speedy fashion. He is very tenacious in his investigations and is always at the top of the list of productivity. Curtis has been employed at the Palace since March 2011.
These Associates embody dedication and commitment to excellence, and encourage fellow associates to have pride in their work and the resort!
From left to right: Brandon, Gary, Curtis
Last updated 5 months ago
Palace Casino Resort slot attendants Eliza Mims, Marjorie Goodwin and Judy Haydock learned a few weeks ago that local casino player, Lezra Rogers, would soon be turning 100 years old. They decided to throw him a celebration. Rogers, his daughters Joyce Miller and Rose Farris, grandsons Bobby Farris, Chip Breitenkamp and Robin De Angelo were treated to lunch at the Palace Buffet.
Pastry Chef Elena Jackson of the Palace Café & Bakery made a fresh baked birthday cake in red, white and blue icing to represent Rogers’ favorite slot machine. Lezra was presented with balloons and a gift, as Palace Casino Resort associates, friends and family members sang ‘Happy Birthday’ to him.
Lezra Rogers has been a member of Palace Casino Resort’s players lub since March 2005. “Mr. Rogers is like a family member to many of us here at the Palace,“ stated Eliza Mims, slot attendant. Lezra is a native of Moss Point. He has two daughters, seven grandchildren, six great grandchildren and three great-great grandchildren.
Last updated 5 months ago
Dean Kronauer, the Executive Chef at Palace Buffet, won first place in the ‘Best Sandwich of the South’ category at a recent Merchants Foodservice Culinary Expo with his Southern Shrimp Boil Wrap. Chef Kronauer’s winning sandwich will be available at Wahoo’s Poolside Bar & Grill this summer at Palace Casino Resort. Kronauer’s first place win will advance him into the World Food Championship, to be hosted in Kissimmee, Florida in November.
Kronauer will compete in the World Sandwich Championship portion of the competition. A grand prize of $10,000 is up for grabs along with the title of World Sandwich Champion, in this category. The 2015 World Food Championships will highlight cuisines from around the world.
Chef Kronauer joined the food and beverage team at the Palace Casino Resort in August 2001, and was promoted to his current position of Buffet Executive Chef in October 2005.
Last updated 7 months ago
A local Mississippi Gulf Coast man won a $373,272.07 progressive jackpot while playing a WMS $1 MONOPOLY Luxury Diamonds slot machine at the Palace Casino Resort on Friday, January 23, 2015.
The guest stated that he inserted a $150 slot ticket in the MONOPOLY Luxury Diamonds slot machine and had only played five maximum bets of $5 when three Triple Monopoly Wild symbols lined up on the pay line. He immediately phoned his wife, who was playing in another area of the casino, and told her to “Drop everything and come over to the machine where I’m playing!” Upon her arrival, he told her he had won the progressive jackpot.
The guest remarked that he and his wife had recently begun playing at the Palace Casino Resort after receiving an invitation to an event. After visiting the resort, they found it was very refreshing to play in a smoke free environment. He further complimented the casino’s “good mix of slots, that obviously pay off."
When asked what he plans to do with his winnings, the guest said he will donate 10%, and most of the rest would be given to his three grandchildren for their college education.
The $373,272.07 jackpot was the fourth progressive jackpot to be won at Palace Casino Resort in less than two years. Tyler M. of Michigan won $7,217,175.15 in February 2013, Stephen S. of Deltona, FL won $911,230.73 in May 2014, and Judith M. of Jackson, MS won $439,948.58 in June 2014.