Last updated 9 months ago
Biloxi, MS, May 27, 2014, Palace Casino Resort today announced that it has received FOUR TripAdvisor® Certificate of Excellence awards. The resort is a top performer in the areas of hotel, casino attraction, fine dining and buffet, as reviewed by travelers on TripAdvisor, the world’s largest travel site.
The Palace hotel has consistently been ranked in the top 5 of the 44 hotels listed in Biloxi, MS. As an attraction for the city, the casino has maintained a position in the top 3 out of 36 listed attractions.
The certificates for fine dining and buffet were awarded to Mignon’s Steaks & Seafood and the Palace Buffet, respectively. Both restaurants currently rank in top 10 out of 183 reviewed restaurants in Biloxi.
This accolade, which recognizes hospitality excellence, is given only to establishments that consistently achieve outstanding traveler reviews on TripAdvisor. Only the top-performing 10 percent of businesses listed on TripAdvisor receive this prestigious award.
To qualify for a Certificate of Excellence, businesses must maintain an overall rating of four or higher, out of a possible five, as reviewed by travelers on TripAdvisor, and must have been listed on TripAdvisor for at least 12 months. Additional criteria include the volume of reviews received within the last 12 months.
“Palace Casino Resort is honored to receive four TripAdvisor Certificates of Excellence,” said General Manager, Keith Crosby. “We are dedicated to providing superior guest service to assure guests an exceptional resort experience. Our staff’s hard work produced outstanding reviews on TripAdvisor.”
Vice President of Marketing for TripAdvisor for Business, Alison Copus stated, “The Certificate of Excellence awards provide top performing hotels and restaurants the recognition they deserve, based on feedback from those who matter most – their customers.”
Last updated 10 months ago
“Did I do it? Did I really do it?” asked Stephen S. of Deltona, FL, as five ‘Progressive’ symbols lined up on the Willy Wonka & The Chocolate Factory slot machine at Palace Casino Resort. Stephen was questioning if it was really true that he had just won a jackpot of $911,230.73 on the penny progressive slot machine, shortly after 1 PM on Tuesday afternoon.
A sheet metal worker, Stephen, 61, said he visits the Palace Casino Resort annually because it is a non-smoking casino. Each summer he visits Ft. Walton Beach for a week and started visiting the Palace Casino Resort during his vacation after learning that it was a smoke free casino.
Another reason he visits is because he enjoys participating in Palace Casino Resort’s weekly Club 50 Plus slot tournament. At the time of the jackpot he was playing to earn points for his tournament entry. Stephen, who had been playing for about 20 minutes, had only inserted $40 in the WMS slot machine when he won the $911,230.73 progressive prize!
When asked what he plans on doing with his winnings, Stephen said he would like to take his daughter and three grandkids to Walt Disney World. There was no word on whether he plans on buying them a lifetime supply of chocolate as well.
Last updated 8 months ago
Administrator of the Quarter – Darla Lenkowski (Marketing)
Darla is the Special Events & Promotions Manager. She goes above and beyond assigned duties on a weekly basis, often working from home on off days to provide reports, information and monitor kiosk promotions. Darla ensures that each promotion and event runs smoothly and provides all departments with the information needed for communication on the floor. Additionally, she manages resort decorations for the holidays and large player events, including New Year’s Eve and Mardi Gras. Darla has been employed at the Palace since June 2007.
Associate of the Quarter – Brio Kelley – (Slots)
Brio is a Slot Floor Attendant. He provides excellent guest service to all of our guests and they love his outgoing personality. Brio makes sure that guests in his section have a fun, relaxing time while attending to their needs with promptness and perfection. He takes pride in his job and knows how to make the work day happy and stress free for guests and co-workers. Brio has been employed at the Palace since March 2009.
Administrator and Associate of the Quarter will receive the following prizes:
One Night Hotel Stay
$125 Dinner for two at Mignon’s Steaks & Seafood
Last updated 10 months ago
The Palace Casino Resort is gearing up for the summer season! With the cold winter weather finally behind us, and spring showers bringing everything back to life, the sun-drenched days of summer will soon be here!
The Palace is preparing for all those lazy afternoons at the pool by purchasing all-new pool furniture! Brand new tables and umbrellas, chairs and chaise lounges, all with a white aluminum finish and beautiful pacific blue fabric!
Warmer weather also means the return of everyone's favorite outdoor hangout, Wahoo's Poolside Bar & Grill! There is nothing better than a frozen Bushwacker on a hot summer day! The bar will be open on weekends later this month, and the grill will be ready for business by Memorial Day weekend.
We look forward to another great season of fun in the sun! We hope to see you there!
Last updated 12 months ago
Palace Casino Resort Hotel received it's AAA Four Diamond Award plaque this week. The award recognizes the Palace as a Four Diamond rated hotel in 2014, an honor only 5% of the more than 30,000 properties approved by the AAA achieve.
The Palace is proud to accept this rating from AAA, and we are even more proud of all the outstanding associates who helped make it happen! From the valet attendants who welcome you upon arrival and the front desk clerks who help you check-in, to the bell staff ready to assist with your bags and the housekeepers who make sure your room is spotless, we appreciate the hard work that goes into making your stay at Palace Casino Resort memorable!
Whether you choose to dine in one of our restaurants, receive a service at PURE Spa, or purchase a souvenir from the Gift Shop, we have associates all over the property who take pride in making your enjoyment their top priority. To all those associates, we say Thank You! This award is a recognition of you!