Last updated 6 months ago
Associate of the Quarter – Josh Williamson (Cage)
Josh is a Main Banker/Cage Assistant Supervisor. He always goes above and beyond for the guest. He greets all guests with a smile and engages the guest in friendly conversation. Josh is the one that can always be relied upon to come in if needed. He is very knowledgeable and is always willing to help. Josh has been employed at the Palace since October 2013.
Associate of the Quarter – Josh Carnley (Warehouse)
Josh is a Warehouse Attendant. He is courteous and supportive of guest needs and eager to assist when needed. Josh is not afraid to “roll up his sleeves” when it comes to his job or assisting other departments. He is always up to the challenge of a different task and reflects this attitude in all his efforts! Josh has been employed at the Palace since September 2008.
Administrator of the Quarter – Justin Joachim (F&B)
Justin is the ADR/Contact Chef. Justin leads by example in the performance of his daily duties. He is willing to do whatever it takes to get the job done and routinely works on his days off if he is short staffed. While Justin seldom deals directly with guests, he is always more than happy to accommodate special requests from our guests and they appreciate it. Justin has been employed at the Palace since January 2006.
Associate and Administrator of the Quarter will receive the following prizes:
One Night Hotel Stay
$125 Dinner for two at Mignon’s
These Associates embody dedication and commitment to excellence and encourage fellow associates to have pride in their work and the Palace Casino Resort!
Last updated 10 months ago
Judith M. of the Jackson, Mississippi area won $439,948.58 playing a quarter denomination Wheel of Fortune Pink Diamond slot machine at the Palace on Sunday, June 29, 2014. Judith said she had only played $15 of the $100 she inserted in the slot machine when she hit the progressive jackpot.
She and her husband visit the Palace Casino Resort three to four times a year. They commented that the smoke free environment at the Palace Casino was their number one reason for choosing to play here instead of other Mississippi Gulf Coast casinos. In addition, they listed the comfortable bedding in the hotel and the beautiful decoration of the resort as just two more reasons they play at the Palace.
A retired school system worker, Judith plans to use a portion of the jackpot winnings to remodel her kitchen. Her husband said he hopes she will buy him a new tractor. They have two adult children, a son who resides on the Mississippi Gulf Coast and a daughter who lives in the Jackson area.
Judith’s nearly half million dollar jackpot is just one of several large progressive jackpots won at the Palace recently. In May, Stephen S. of Deltona, Florida won over $900,000 playing a Willy Wonka and The Chocolate Factory slot machine. In February 2013, Tyler M. of Michigan won $7.2 million dollars on The Lord of the Rings: The Fellowship progressive slot machine.
Last updated 11 months ago
Biloxi, MS, May 27, 2014, Palace Casino Resort today announced that it has received FOUR TripAdvisor® Certificate of Excellence awards. The resort is a top performer in the areas of hotel, casino attraction, fine dining and buffet, as reviewed by travelers on TripAdvisor, the world’s largest travel site.
The Palace hotel has consistently been ranked in the top 5 of the 44 hotels listed in Biloxi, MS. As an attraction for the city, the casino has maintained a position in the top 3 out of 36 listed attractions.
The certificates for fine dining and buffet were awarded to Mignon’s Steaks & Seafood and the Palace Buffet, respectively. Both restaurants currently rank in top 10 out of 183 reviewed restaurants in Biloxi.
This accolade, which recognizes hospitality excellence, is given only to establishments that consistently achieve outstanding traveler reviews on TripAdvisor. Only the top-performing 10 percent of businesses listed on TripAdvisor receive this prestigious award.
To qualify for a Certificate of Excellence, businesses must maintain an overall rating of four or higher, out of a possible five, as reviewed by travelers on TripAdvisor, and must have been listed on TripAdvisor for at least 12 months. Additional criteria include the volume of reviews received within the last 12 months.
“Palace Casino Resort is honored to receive four TripAdvisor Certificates of Excellence,” said General Manager, Keith Crosby. “We are dedicated to providing superior guest service to assure guests an exceptional resort experience. Our staff’s hard work produced outstanding reviews on TripAdvisor.”
Vice President of Marketing for TripAdvisor for Business, Alison Copus stated, “The Certificate of Excellence awards provide top performing hotels and restaurants the recognition they deserve, based on feedback from those who matter most – their customers.”
Last updated 12 months ago
“Did I do it? Did I really do it?” asked Stephen S. of Deltona, FL, as five ‘Progressive’ symbols lined up on the Willy Wonka & The Chocolate Factory slot machine at Palace Casino Resort. Stephen was questioning if it was really true that he had just won a jackpot of $911,230.73 on the penny progressive slot machine, shortly after 1 PM on Tuesday afternoon.
A sheet metal worker, Stephen, 61, said he visits the Palace Casino Resort annually because it is a non-smoking casino. Each summer he visits Ft. Walton Beach for a week and started visiting the Palace Casino Resort during his vacation after learning that it was a smoke free casino.
Another reason he visits is because he enjoys participating in Palace Casino Resort’s weekly Club 50 Plus slot tournament. At the time of the jackpot he was playing to earn points for his tournament entry. Stephen, who had been playing for about 20 minutes, had only inserted $40 in the WMS slot machine when he won the $911,230.73 progressive prize!
When asked what he plans on doing with his winnings, Stephen said he would like to take his daughter and three grandkids to Walt Disney World. There was no word on whether he plans on buying them a lifetime supply of chocolate as well.
Last updated 10 months ago
Administrator of the Quarter – Darla Lenkowski (Marketing)
Darla is the Special Events & Promotions Manager. She goes above and beyond assigned duties on a weekly basis, often working from home on off days to provide reports, information and monitor kiosk promotions. Darla ensures that each promotion and event runs smoothly and provides all departments with the information needed for communication on the floor. Additionally, she manages resort decorations for the holidays and large player events, including New Year’s Eve and Mardi Gras. Darla has been employed at the Palace since June 2007.
Associate of the Quarter – Brio Kelley – (Slots)
Brio is a Slot Floor Attendant. He provides excellent guest service to all of our guests and they love his outgoing personality. Brio makes sure that guests in his section have a fun, relaxing time while attending to their needs with promptness and perfection. He takes pride in his job and knows how to make the work day happy and stress free for guests and co-workers. Brio has been employed at the Palace since March 2009.
Administrator and Associate of the Quarter will receive the following prizes:
One Night Hotel Stay
$125 Dinner for two at Mignon’s Steaks & Seafood